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Store Regulations

§ 1. Definitions

  1. Regulations - these Regulations, defining the rules for concluding distance sales agreements via the Online Store, the rules for the performance of these agreements, the rights and obligations of the parties to the Distance Sales Agreement, and the rules for the complaint procedure. In the scope of services provided electronically, the Regulations are respectively the regulations referred to in Art. 8 of the Act on Providing Services by Electronic Means.
  2. Customer - a natural person with full legal capacity, a legal person, or an organizational unit without legal personality, to which the law grants legal capacity, who concludes a Distance Sales Agreement with the Seller.
  3. Consumer - a natural person performing a legal transaction with an entrepreneur not directly related to their business or professional activity.
  4. Individual Entrepreneur - a natural person concluding a Distance Sales Agreement directly related to their business activity, when the content of this agreement indicates that it does not have a professional character for this person, resulting in particular from the subject of their business activity, made available on the basis of the provisions on the Central Registration and Information on Business.
  5. Entrepreneur - a natural person, a legal person, or an organizational unit that is not a legal person, to which the law grants legal capacity, conducting business or professional activity in its own name.
  6. Seller:
    Corsan sp. z o.o.,
    tel. 673519191,
    sklep@corsan.pl,
    NIP 7642721360,
    REGON 529181360.
  7. Seller's registered office address:
    Magazynowa 9,
    64-920 Piła.
  8. Online Store - an internet service run by the Seller, available at the electronic addresses: https://corsan.pl through which the Customer can obtain information about the Goods and their availability, and purchase Goods or order a service.
  9. Distance Sales Agreement - a sales agreement for Goods/an agreement for the provision of a Digital Service or Digital Content (if applicable), concluded via the Online Store.
  10. Goods - a movable item that the Customer can purchase in the Online Store.
  11. Digital Service - a service that allows the Consumer to:
    1. create, process, store, or access data in digital form;
    2. share digital data that has been sent or created by the Consumer or other users of this service;
    3. other forms of interaction using data.
  12. Digital Content - data created and delivered in digital form.
  13. Privacy and Cookies Policy of the Online Store - a document specifying the detailed rules for processing personal data and using cookies. The Privacy and Cookies Policy constitutes Appendix No. 3 to the Regulations and is available at https://corsan.pl/pol-privacy-and-cookie-notice.html.
  14. Durable Medium - means a material or tool enabling the Customer or the Seller to store information addressed personally to them, in a way that allows access to the information in the future for a period of time appropriate to the purposes for which the information is used and which allows the stored information to be reproduced in an unchanged form, in particular e-mail.
  15. Electronic Order Form - an electronic ordering procedure made available by the Seller to the Buyer.
  16. Electronic Return Form - an electronic return procedure made available by the Seller to the Buyer; available at https://corsan.pl/returns-open.php.
  17. Electronic Complaint Form - an electronic complaint submission procedure made available by the Seller to the Buyer; available at https://corsan.pl/rma-open.php.
  18. Sending the order - confirmation of the order by the Customer by clicking the "Order and pay" button, treated as the Customer's submission of a binding declaration of will to conclude a Distance Sales Agreement with the Seller.
  19. Account - a collection of data stored in the Online Store and in the Seller's IT system concerning a given Customer and the orders placed by them and the Distance Sales Agreements concluded, using which the Customer can place orders, and also, at the appropriate time - cancel or edit them and conclude Distance Sales Agreements.
  20. Order service review or individual Goods review - subjective statements and ratings given in the form of stars from 1 to 5.

§ 2. General Provisions

  1. Types and scope of services provided electronically:
    1. concluding online Sales Agreements - regarding Goods sold in the Online Store,
    2. rules for registration and use of the Account within the Online Store,
    3. adding opinions, comments, and ratings - the Customer can add an opinion or comment to their order,
    4. sending e-mail messages in which the Seller confirms receipt of the order, possible receipt of payment, and acceptance of the order for processing.
  2. Using the Online Store is possible provided that the IT system used by the Customer meets the following minimum technical requirements:
    1. current versions of web browsers, e.g.:
      • Firefox
      • Chrome
      • Microsoft Edge
    2. any program for viewing files in PDF format.
  3. The content posted on the Online Store's pages, including descriptions of Goods and prices, constitutes an invitation to conclude an agreement within the meaning of Art. 71 of the Civil Code.
  4. The Seller makes these Regulations and the Appendices available via a link on the main page before the conclusion of the Distance Sales Agreement, during it, and after its completion. The Buyer can download and print it.
  5. To ensure the security of the transmission of messages and data in connection with the services provided, the Online Store takes technical and organizational measures appropriate to the degree of security of the services provided, in particular measures to prevent the acquisition and modification by unauthorized persons of personal data sent over the Internet.

§ 3. Orders

  1. An order in the Online Store can be placed via an Account or by choosing the option to purchase without registration, in which case an internal account is created, on the basis of which the Customer can create an Account. The internal account is maintained until the data is removed from the system or the Account is blocked.
  2. The purchase is made by filling out the Electronic Order Form available on the Online Store's pages. The selection of ordered Goods is made by adding them to the cart. The Electronic Order Form specifies, among other things, which Goods, at what price, and in what quantities the Customer wants to order to the location indicated by them. The Customer takes the appropriate technical steps based on the displayed messages.
  3. After the Customer has provided all the necessary data, a summary of the placed order will be displayed. The order summary will contain information regarding: the Seller's identification data, the subject of the order, the unit and total price of the ordered Goods, including delivery costs and other costs if they occur, the selected payment method, the selected delivery method, and the time and cost of delivery.
  4. If the subject of the agreement is the supply of Digital Content or Digital Services that are not recorded on a tangible medium or services provided electronically or at a distance - the Consumer, in an additional checkbox required to place the order and located on the Electronic Order Form, expresses the following consent: "I consent to the supply of digital content that is not recorded on a tangible medium or to the commencement of the provision of the service before the expiry of 14 days from the date of conclusion of the agreement and I acknowledge the loss of the right to withdraw from the agreement." The Seller will confirm receipt of the above consent by e-mail.
  5. To place an Order, it is necessary to provide the personal data marked as mandatory in the Electronic Order Form, accept the content of the Regulations, and send the order by pressing the "Order and pay" button.
    1. Sending the Electronic Order Form by the Customer constitutes a binding declaration of will to conclude a Distance Sales Agreement, in accordance with the content of these Regulations.
    2. The Distance Sales Agreement is considered concluded at the moment the Seller accepts the Electronic Order Form, which is confirmed by displaying a message to the Buyer confirming the acceptance of the order and providing its number.
    3. After concluding the Distance Sales Agreement, the Customer receives an e-mail confirmation of the placed order containing: confirmation of acceptance of the order and final confirmation of all essential elements of the Order and the general conditions of the concluded Distance Sales Agreement (Online Store Regulations with Appendices No. 1 and 2), the Seller's data, the Seller's liability for the quality of the service, the services provided by the Seller after the sale, and the method and effects of withdrawing from the agreement. The instruction on the method and effects of withdrawing from the agreement is contained in Appendix No. 1.
    4. Until the Seller begins to process the order:
      1. The Customer can change their order using the technical solution available on the Electronic Order Form page and by going through the entire ordering path again. The order is changed by placing a new one, which replaces the one previously placed. Alternatively, the payment made by the Customer is credited to the new order, and in the case of an overpayment, it is returned to the bank account from which the payment was made.
      2. The Customer can cancel their order by selecting the "cancel order" option available on the Electronic Order Form page.
    5. If the Customer cancels the order, the Seller will refund the payment received within 3 working days. The refund will be made using the same payment method as used by the Customer.
    6. The Order processing time is from 1 to 10 working days from the date of conclusion of the agreement.

§ 4. Payment

  1. The Online Store offers the possibility of making payments in the form of prepayments, cash on delivery (with payment to the account after delivery). The deferred payment option is possible in situations individually agreed with the Seller.
  2. Payment for the goods can be made in the manner selected when placing the order on the Electronic Order Form.
  3. Currently available prepayment methods in the Online Store are available at https://corsan.pl/pol-payments.html.

§ 5. Delivery

  1. On the Electronic Order Form, the Customer selects the delivery method by checking the selected option.
  2. If the Customer fails to collect the Goods, resulting in the return of the Goods to the Seller - the Seller may withdraw from the sales agreement, after previously calling on the Customer in an e-mail message provided in the purchasing process to perform the agreement. Withdrawal from the agreement takes place by submitting a declaration to the Customer in the form of an e-mail message.
  3. In the situation indicated in point 2, the Seller is obliged to immediately return to the Customer the payment received for the Goods purchased by the Customer.
  4. Currently available delivery methods in the Online Store are available at https://corsan.pl/pol-delivery.html.

§ 6. Withdrawal from the agreement - electronic return form

  1. A Consumer who has concluded a Distance Sales Agreement may withdraw from it within 14 days without giving any reason. In the event of withdrawal from a Distance Sales Agreement, the agreement is considered not concluded.
  2. The right to withdraw from the agreement on the terms set out in paragraphs 6 and 7 of these Regulations also applies to an Individual Entrepreneur. Wherever paragraphs 6 and 7 of these Regulations refer to a Consumer, this is also understood to mean an Individual Entrepreneur.
  3. In the event of withdrawal from the agreement, the Consumer shall only bear the direct costs of returning the Goods.
  4. The Consumer's statement must clearly express their will to withdraw from the agreement, in particular, the Consumer may:
    1. use the electronic return form available on the Online Store's website: https://corsan.pl/returns-open.php.
    2. withdraw from the agreement using the withdrawal form, which is Appendix No. 2 - by sending it to the Seller's registered office address.
    3. The Seller will immediately confirm on a Durable Medium the receipt of the declaration of withdrawal from the agreement submitted in the manner indicated in sub-points 1 and 2.
  5. To meet the deadline, it is sufficient to send the statement before its expiry.
  6. The period for withdrawal from the agreement begins:
    1. for an agreement in the performance of which the Seller hands over an item, being obliged to transfer its ownership - from the moment the Consumer or a third party other than the carrier and indicated by the Consumer takes possession of the Goods, and in the case of an agreement that:
      1. covers multiple items that are delivered separately, in batches, or in parts - from taking possession of the last item, batch, or part;
      2. consists in the regular delivery of items for a specified period - from taking possession of the first of the items;
    2. for other agreements - from the date of conclusion of the agreement.
  7. The withdrawal form (Appendix No. 2 to these Regulations) and information on exercising the right of withdrawal (Appendix No. 1 to these Regulations) are provided in electronic form.
  8. In the event of withdrawal from an agreement for the supply of Digital Content or a Digital Service, the Seller may prevent the Consumer from further using the Digital Content or Digital Service, in particular by preventing the Consumer from accessing the Digital Content or Digital Service.
  9. In the event of withdrawal from an Agreement for the supply of Digital Content or a Digital Service, the Consumer is obliged to cease using this Digital Content or Digital Service and making them available to third parties.
  10. The right to withdraw from a Distance Sales Agreement does not apply to the agreements specified in Art. 38 of the Act of 30.05.2014 (Journal of Laws of 2019, item 134) on consumer rights, including Agreements:
    1. for the provision of services for which the Consumer is obliged to pay the price, if the Seller has fully performed the service with the express and prior consent of the Consumer, who was informed before the commencement of the service that after the performance of the service by the Seller, they will lose the right to withdraw from the agreement and has acknowledged this.
    2. in which the price or remuneration depends on fluctuations in the financial market over which the entrepreneur has no control, and which may occur before the deadline for withdrawal from the agreement;
    3. where the subject of the service is a non-prefabricated item, manufactured according to the Consumer's specifications or serving to satisfy their individualized needs;
    4. where the subject of the service is an item delivered in a sealed package, which after opening the package cannot be returned due to health protection or hygiene reasons, if the package was opened after delivery;
    5. where the subject of the service are sound or visual recordings or computer programs delivered in a sealed package, if the package was opened after delivery;
    6. for the supply of Digital Content not supplied on a tangible medium, for which the Consumer is obliged to pay the price, if the Seller began the service with the express and prior consent of the Consumer, who was informed before the commencement of the service that after the performance of the service by the Seller, they will lose the right to withdraw from the agreement and has acknowledged this;
    7. where the subject of the service is an item that is perishable or has a short shelf life, and where the subject of the service are items that, after delivery, due to their nature, are inseparably connected with other items;
    8. for the supply of newspapers, periodicals, or magazines, with the exception of a subscription agreement;
    9. concluded by public auction;
    10. for the provision of accommodation services other than for residential purposes, transport of goods, car rental, catering, services related to leisure, entertainment, sports, or cultural events, if the agreement specifies the day or period of service provision;
    11. in which the subject of the service are alcoholic beverages, the price of which was agreed upon at the conclusion of the sales agreement, and the delivery of which can only take place after 30 days and the value of which depends on fluctuations in the market over which the entrepreneur has no control;

§ 7. Effects of withdrawal from the agreement

  1. The Seller, within 14 days of receiving the statement of withdrawal from the Sales Agreement for an item, will refund to the Consumer all payments made by them, including delivery costs, corresponding to the cheapest delivery method offered by the Seller.
    1. The refund will be made using the same payment method as used by the Consumer.
    2. If the Consumer, in order to exercise the right of withdrawal, uses the Electronic Return Form - the funds will be returned by the selected method and to the bank account provided by the Consumer.
    3. If the Seller has not offered to collect the Goods from the Consumer themselves, they may withhold the refund of payments received from the Consumer until they have received the Goods back or until the Consumer has supplied evidence of having sent back the Goods, whichever is the earliest.
  2. The Seller may offer the Consumer to collect the item from them. However, if the Seller has not made such a proposal, the Consumer should return the item to the Seller (or a person authorized by the Seller to collect it) immediately, but no later than 14 days from the day on which they withdrew from the agreement. To meet the deadline, it is sufficient to send the item back before its expiry. The Goods that the Consumer returns should be sent to the Seller's registered office address.
  3. The Consumer is responsible for any diminished value of the Goods resulting from the handling of the Goods other than what is necessary to establish the nature, characteristics, and functioning of the Goods.
  4. The Consumer may not withdraw from the agreement if the Digital Content or Digital Service is provided in exchange for payment of a price, and the lack of conformity of the Digital Content or Digital Service with the agreement is insignificant.
  5. The Seller may demand the return of the tangible medium on which they supplied the Digital Content, within 14 days of receiving the Consumer's statement of withdrawal from the agreement. The Consumer shall return the medium immediately and at the Seller's expense.
  6. The Seller is obliged to refund the price only in the part corresponding to the Content or Digital Service not in conformity with the agreement and the Digital Content or Digital Service, the obligation to supply which has ceased as a result of withdrawal from the agreement.

§ 8. Complaint

  1. A complaint due to a defect in the Goods or non-conformity of the Goods with the concluded Distance Sales Agreement can be submitted:
    1. via the Electronic Complaint Form;
    2. in writing to the Seller's registered office address or by e-mail to sklep@corsan.pl.
  2. In the notification, the defect that the Buyer believes the Goods have, the demands towards the Seller, and if possible - document the said defect and present proof of purchase of the Goods in the Online Store should be specified. The Seller is obliged to respond to the complaint within 14 days of its receipt. If they have not responded within the said period, it is considered that they have accepted the complaint. The Seller provides the response to the complaint to the Buyer in writing or on a Durable Medium.
  3. The steps that the Buyer must take to file a complaint, including the method of delivering the complained Goods to the Seller, are indicated at each stage in the Electronic Complaint Form.
  4. If the Seller considers the complaint to be justified: the costs of replacement, repair, including the cost of shipping related to the complaint of the Goods, are borne by the Seller.
  5. The Seller is liable to the Consumer, as well as the Individual Entrepreneur, for the lack of conformity of the Goods with the Distance Sales Agreement on the principles resulting from the Act of 30.05.2014 on consumer rights.
    1. The Seller is liable for the lack of conformity of the Goods with the Distance Sales Agreement existing at the time of its delivery and revealed within two years from that moment, unless the shelf life of the Goods, specified by the Seller, is longer.
    2. The Seller repairs or replaces the Goods within 14 days of accepting the complaint. The costs of repair or replacement, including in particular the costs of postage, transport, labor, and materials, are borne by the Seller.
    3. The Consumer makes the Goods subject to repair or replacement available to the Seller. The Seller collects the Goods at their own expense.
  6. The Seller is obliged to deliver Goods free from defects and is liable to the Entrepreneur for defects in the purchased Goods on the principles set out in the Civil Code.
  7. The supply of Digital Content or a Digital Service to the Consumer or Individual Entrepreneur takes place on the principles resulting from the Act of 30.05.2014 on consumer rights.
    1. Digital Content is considered delivered when the Digital Content or the means that allows access to or downloading of the Digital Content has been made available to the Consumer or a physical or virtual device that the Consumer has chosen for this purpose, or when the Consumer or such a device has gained access to it.
    2. A Digital Service is considered delivered when the Consumer or a physical or virtual device that the Consumer has chosen for this purpose has gained access to it.
    3. The Seller brings the Digital Content or Digital Service into conformity with the agreement within 21 days from the moment the Seller was informed by the Consumer about the lack of conformity with the agreement, and without undue inconvenience to the Consumer, taking into account their nature and the purpose for which they are used. The costs of bringing the Digital Content or Digital Service into conformity with the Agreement are borne by the Seller.

§ 9. Store and product reviews

  1. To ensure the best quality of services provided, we use the services of the eKomi (Zaufane.pl) service, thanks to which Customers can express their opinions about our store and purchased products.
  2. Opinions are issued only by transactional customers who wish to share their shopping experiences. Each customer receives an invitation to issue an opinion in the form of an individual and one-time link, which refers to a given order and the purchased products or service.
  3. The service publishes both positive and negative opinions from transactional consumers. These opinions are accepted in accordance with the Ekomi regulations, which you can find here.
  4. The average store rating presented using eKomi (Zaufane.pl) widgets is calculated based on all verified ratings from the last 12 months. The rating scale is 1-5 stars.

§ 10. Opinions

  1. An opinion regarding the handling of an order or an opinion regarding the Goods can be posted during a visit to the Online Store by clicking on the interface located next to the Goods or by clicking on the link in the e-mail message. Adding an Opinion is voluntary and free of charge. Within one order, the Customer has the option to add the above-mentioned Opinion only once.
  2. As part of the above-mentioned Opinion, the Customer can give a rating in the form of stars from 1 to 5 and add a verbal statement limited to 65535 characters.
  3. All Ratings are stored, and selected Ratings may be presented publicly on the Online Store's website, as well as on the websites https://zaufaneopinie.idosell.com and https://trustedreviews.idosell.com.
  4. The Seller does not verify Opinions in terms of their origin from consumers who have used the product or purchased it. The Seller may detect and remove false content when it identifies it.
  5. The Seller may publish selected Opinions regarding a given Good from its other Online Stores.
  6. The Seller does not change the Opinions in terms of content or stars awarded.
  7. The Buyer is solely and independently responsible for the statement made as part of the Opinion. The Seller is entitled to remove the Opinion on the principles resulting from the provisions of law and these Regulations.
  8. It is unacceptable to post content containing untrue, misleading, vulgar, aggressive, offensive information or information that is obviously considered contrary to good manners. It is also unacceptable to post content of an unlawful nature, violating the rights of third parties, or constituting an act of unfair competition.
  9. The Customer undertakes not to post content that contains links to external websites of a promotional or advertising nature or containing personal data of third parties.
  10. At the express request of the Customer, the content of the Opinion may be hidden from other users of the Store, but the rating given in the form of stars is included in the overall rating of the Store and the Goods.

§ 11. Newsletter

  1. Service: E-mail Newsletter is provided by: Corsan, sklep@corsan.pl, NIP 7641569683, REGON 300088907. Seller's registered office address: Magazynowa 9, 64-920 Piła.
  2. As part of the E-mail Newsletter service, via e-mail, to the e-mail address provided by the User (e-mail address), information in the form of an electronic letter (e-mail), hereinafter referred to as the "Newsletter", is sent. The Newsletter service is provided free of charge for an indefinite period. The Newsletter contains information about the product offer of the online store and current promotions.
  3. By subscribing to the E-mail Newsletter, the User agrees to the processing of their personal data in the scope of: e-mail address for the purpose of sending the E-mail Newsletter by Corsan, NIP 7641569683, REGON 300088907, Magazynowa 9, 64-920 Piła.
    They know that their personal data will be stored until they withdraw their consent to the processing of data for marketing purposes. They can withdraw their consent at any time by sending an e-mail to: sklep@corsan.pl. They know that they have the right to request from the administrator access to personal data, the right to rectify, delete or limit processing, the right to object to processing, as well as the right to data portability; they have the right to lodge a complaint with the President of the Personal Data Protection Office (UODO) when it is justified that their personal data is processed by the administrator in a manner inconsistent with the general regulation on the protection of personal data of April 27, 2016. They are aware that providing personal data is voluntary, however, failure to provide data in the scope required by the administrator results in the inability to use the E-mail Newsletter service.

§ 12. Intellectual Property

  1. The Customer declares that they do not have any rights, including copyright or related rights, to the Ratings and statements posted by them, other than the right to use the Online Store in the manner specified in the Regulations. The Customer is not entitled to any recording, reproduction, sharing, public disclosure, or dissemination of content, unless such an entitlement results from the provisions of law or the Regulations.
  2. The Customer is not entitled to any interference with the content, in particular, they are not entitled to interfere with the content, structure, form, graphics, mechanism of operation, or other elements of the Online Store.
  3. By posting Opinions in the Online Store, which are works within the meaning of the Act of February 4, 1994 on Copyright and Related Rights, the Customer grants the Seller a non-exclusive, free, and unlimited in time and territory license to use these works by the Seller, together with the right to grant sublicenses, which includes making the work publicly available in such a way that everyone can have access to it at a place and time of their own choosing (Internet). The license is granted in relation to all fields of exploitation known at the time of its granting, in particular to the following fields of exploitation:
    1. in the scope of recording and reproducing the work by any technique - in particular printing, reprographic, magnetic recording, digital, i.e., using any techniques on any audiovisual or visual medium, in particular on audiovisual discs, CDs, computer disk, in a multimedia network, including the Internet and related online services, and reproduction, recording, use on the Internet, advertising, reproduction of the recording in electronic form in computer memory and in internal and external networks,
    2. using the whole or fragments or any elements of the work with the possibility of making modifications resulting from the nature of a given internet medium - in all publications, in particular internet, digital, in bulletins and information, alone or in combination with other works or fragments of works; using in whole or in part for promotion and advertising, in particular in the form of audiovisual, audio, media advertising.
    3. in the scope of trading the original or copies on which the work was recorded - placing on the market, lending, renting the original or copies,
    4. in the scope of disseminating the work in a manner other than specified above - public performance, exhibition, display, reproduction, and broadcasting and re-emitting, as well as making the work publicly available in such a way that everyone can have access to it at a place and time of their own choosing,
    5. using the works for promotional and marketing purposes;
  4. Deletion of the Account by the Customer or of the Opinion pursuant to Chapter 9, point 8 does not affect the validity of the above license.

§ 13. Final Provisions

  1. These Terms of Use are effective from 03.04.2025.
  2. In the event of a change or invalidation of any of the provisions of these Regulations by a decision of a competent authority or court, the remaining provisions shall remain in force and shall be binding on the Seller and the Customer.
  3. The Seller reserves the right to change these regulations. All agreements concluded before the date of entry into force of the new regulations are implemented on the basis of the regulations that were in force on the date of conclusion of the agreement.
  4. The law applicable to the settlement of any disputes related to the Regulations is Polish law. These disputes will be settled by the competent local common court. A Customer who is a Consumer may also use out-of-court methods of dealing with complaints and pursuing claims. All information on out-of-court methods of dealing with complaints and pursuing claims can be obtained on the website of the Office of Competition and Consumer Protection at: www.uokik.gov.pl. At the same time, we would like to inform you that the indicated proceedings are voluntary and both parties must agree to them.
  5. Pursuant to Regulation (EU) No 524/2013 of the European Parliament and of the Council of 21 May 2013, we would like to inform you that at http://ec.europa.eu/consumers/odr there is an online dispute resolution platform between consumers and entrepreneurs at the EU level (ODR platform). The ODR platform is a website with a one-stop shop for consumers and entrepreneurs seeking out-of-court resolution of a dispute concerning contractual obligations arising from an online sales or service contract.

§ 14. Appendix 1 - Information on exercising the right of withdrawal

  1. The right to withdraw from the agreement on the following terms applies to the Consumer and the Individual Entrepreneur.
    You have the right to withdraw from this agreement within 14 days without giving any reason. The deadline to withdraw from the agreement expires after 14 days:
    1. in the case of a sales agreement, from the day on which you came into possession of the item or on which a third party other than the carrier and indicated by you came into possession of the item;
    2. in the case of an agreement obliging to transfer ownership of multiple items that are delivered separately, from the day on which you came into possession of the last of the items or on which a third party other than the carrier and indicated by you came into possession of the last of the items;
    3. in the case of an agreement obliging to transfer ownership of items delivered in batches or in parts, from the day on which you came into possession of the last batch or part or on which a third party other than the carrier and indicated by you came into possession of the last batch or part;
    4. in the case of agreements for the regular delivery of items for a specified period, from the day on which you came into possession of the first of the items or on which a third party other than the carrier and indicated by you came into possession of the first of the items;
    5. in the case of agreements for the supply of services or digital content that are not supplied on a tangible medium - from the date of conclusion of the agreement.
  2. To exercise your right of withdrawal, you must inform us, i.e.: Corsan sp. z o.o., Magazynowa 9, 64-920 Piła, tel. , sklep@corsan.pl of your decision to withdraw from this agreement by an unequivocal statement (for example, a letter sent by post, fax or e-mail).
  3. You may use the model withdrawal form, but it is not obligatory.
  4. You can also fill out the Electronic Return Form available on the Online Store's website: https://corsan.pl/returns-open.php. If you use this option, we will send you an acknowledgement of receipt of the withdrawal information on a durable medium without delay.
  5. To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
  6. In the event of withdrawal from this agreement, we shall reimburse to you all payments received from you, including the costs of delivery of the item (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to exercise your right of withdrawal from this agreement. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise.
  7. In the case of agreements obliging to transfer ownership of items, in which we have not offered to collect the Goods in the event of withdrawal from the agreement - we may withhold the reimbursement of payments until we have received the item or until you have supplied us with proof of its return, whichever event occurs first.
  8. Please send back the returned item to the address: Corsan sp. z o.o., Magazynowa 9, 64-920 Piła without delay, and in any case not later than 14 days from the day on which you informed us of your withdrawal from this agreement. The deadline is met if you send back the item before the period of 14 days has expired. You will have to bear the direct cost of returning the item.
  9. Due to the weight and dimensions of the Goods, in the event of withdrawal from the agreement - returning the Goods may involve higher costs than ordinary postal delivery. If you wish to use the services of courier companies, it may be necessary to send the shipment on a pallet, which is more expensive than a regular postal shipment.

§ 15. Appendix 2 - Model withdrawal form