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Terms and Conditions of the Store

§ 1. Definitions

  1. Terms and Conditions - these Terms and Conditions, which define the rules for concluding distance sales contracts through the Online Store, the rules for performing these contracts, the rights and obligations of the parties to the distance sales contract, and the rules for complaint procedures. With regard to services provided electronically, the Terms and Conditions are the regulations referred to in Article 8 of the Act on the Provision of Services by Electronic Means.
  2. Customer - a natural person with full legal capacity, a legal entity or an organizational unit without legal personality to which the law grants legal capacity, who concludes a distance sales contract with the Seller.
  3. Consumer - a natural person performing a legal act with an entrepreneur that is not directly related to their business or professional activity.
  4. Individual Entrepreneur - a natural person concluding a distance sales contract directly related to their business activity, when it is clear from the content of this contract that it does not have a professional character for this person, resulting in particular from the subject matter of their business activity, disclosed on the basis of the regulations on the Central Register and Information on Business Activity.
  5. Entrepreneur - a natural person, legal entity or organizational unit not being a legal person, to which the law grants legal capacity, conducting business or professional activity in their own name.
  6. Seller:
    Corsan sp. z o.o.,
    tel. 673519191,
    sklep@corsan.pl,
    NIP 7642721360,
    REGON 529181360.
  7. Address of the Seller's Headquarters:
    Magazynowa 9,
    64-920 Piła.
  8. Online Store - an internet service operated by the Seller, available at the electronic addresses: https://corsan.pl through which the Customer can obtain information about the Product and its availability and purchase the Product or order the provision of a service.
  9. Distance Sales Contract - a contract for the sale of Products/a contract for the delivery of Digital Services or Digital Content (if applicable), concluded through the Online Store.
  10. Product - a movable thing that the Customer can purchase in the Online Store.
  11. Digital Service - a service that allows the Consumer to:
    1. create, process, store or access data in digital form;
    2. share digital data that has been transmitted or created by the Consumer or other users of this service;
    3. other forms of interaction using data.
  12. Digital Content - data created and delivered in digital form.
  13. Privacy Policy and Cookies of the Online Store - a document specifying the detailed rules for processing personal data and the use of cookies. The Privacy Policy and Cookies constitute Annex No. 3 to the Terms and Conditions and are available at https://corsan.pl/pol-privacy-and-cookie-notice.html.
  14. Durable Medium - means a material or tool that enables the Customer or Seller to store information directed personally to them, in a manner that allows access to the information in the future for a time appropriate to the purposes for which the information is used and which allows the reproduction of stored information in unchanged form, in particular email.
  15. Electronic Order Form - an electronic procedure provided by the Seller to the Buyer for placing an order.
  16. Electronic Return Form - an electronic procedure provided by the Seller to the Buyer for making returns; available at https://corsan.pl/returns-open.php.
  17. Electronic Complaint Form - an electronic procedure provided by the Seller to the Buyer for filing complaints; available at https://corsan.pl/rma-open.php.
  18. Sending an Order - confirmation of the order by the Customer clicking the "I Order and Pay" button, treated as the Customer's submission of a binding declaration of intent to conclude a distance sales contract with the Seller.
  19. Account - a collection of data stored in the Online Store and in the Seller's IT system concerning a given Customer and the orders placed by them and the distance sales contracts concluded, using which the Customer can place orders, and at the appropriate time - cancel or edit and conclude distance sales contracts.
  20. Opinion on Order Service or Opinion on Individual Products - subjective statements and ratings given in the form of stars from 1 to 5.

§ 2. General Provisions

  1. Types and scope of services provided electronically:
    1. concluding online sales contracts - for Products sold in the Online Store,
    2. rules for registration and use of an Account within the Online Store,
    3. adding opinions, comments and ratings - the Customer can add an opinion or comment to their order,
    4. sending emails in which the Seller confirms receipt of the order, possible receipt of payment, acceptance of the order for execution.
  2. The use of the Online Store is possible provided that the computer system used by the Customer meets the following minimum technical requirements:
    1. web browsers in the current version, e.g.:
      • Firefox
      • Chrome
      • Microsoft Edge
    2. any program for viewing PDF files.
  3. The content posted on the pages of the Online Store, including descriptions of Products and prices, constitute an invitation to conclude a contract within the meaning of Article 71 of the Civil Code.
  4. The Seller provides these Terms and Conditions together with Annexes through a link placed on the main page before concluding the distance sales contract, during it and after its completion. The Buyer can download it and print it.
  5. To ensure the security of the transmission of communications and data in connection with the services provided, the Online Store takes technical and organizational measures appropriate to the degree of security of the services provided, in particular measures to prevent unauthorized persons from obtaining and modifying personal data transmitted over the Internet.

§ 3. Orders

  1. An order in the Online Store can be placed through an Account or by choosing the option to purchase without registration, in which case an internal account is created, on the basis of which the Customer can create an Account. The internal account is maintained until the data is deleted from the system or the Account is blocked.
  2. The purchase is made by filling out the Electronic Order Form available on the pages of the Online Store. The selection of ordered Products is made by adding them to the shopping cart. The Electronic Order Form specifies, among other things, which Products, at what price and in what quantities the Customer wants to order to the location indicated by them. The Customer takes appropriate technical steps based on the displayed messages.
  3. After the Customer provides all necessary data, a summary of the placed order will be displayed. The order summary will contain information regarding: data identifying the Seller, the subject of the order, the unit and total price of the ordered Products, including delivery costs and others if applicable, the selected payment method, the selected delivery method, delivery time and costs.
  4. If the subject of the contract is the delivery of Digital Content or Digital Services that are not recorded on a material medium or services performed electronically or remotely - the Consumer in an additional checkbox, required to place an order and located on the Electronic Order Form, expresses the following consent: "I consent to the delivery of digital content that is not recorded on a material medium or to the commencement of service provision before 14 days from the date of conclusion of the contract and I acknowledge the loss of the right to withdraw from the contract". The Seller will confirm receipt of the above consent by email.
  5. To place an Order, it is necessary to provide personal data marked as mandatory in the Electronic Order Form, accept the content of the Terms and Conditions, and send the order by clicking the "I Order and Pay" button.
    1. The Customer's submission of the Electronic Order Form constitutes a binding declaration of intent to conclude a distance sales contract in accordance with the content of these Terms and Conditions.
    2. The distance sales contract is considered concluded at the moment the Seller accepts the Electronic Order Form, which is confirmed by displaying a message to the Buyer confirming receipt of the order and providing its number.
    3. After concluding the distance sales contract, the Customer receives an email confirmation of the placed order containing: confirmation of receipt of the order and final confirmation of all essential elements of the Order and general conditions of the concluded distance sales contract (Terms and Conditions of the Online Store together with Annexes No. 1 and 2), Seller data, Seller's responsibility for the quality of service, services provided by the Seller after the sale and the method and consequences of withdrawal from the contract. Instructions on the method and consequences of withdrawal from the contract are contained in Annex No. 1.
    4. Until the Seller begins to execute the order:
      1. The Customer can change their order using the technical solution available on the Electronic Order Form page and going through the entire order placement path again. The order is changed by placing a new one, which replaces the previously placed one. Optionally, the payment made by the Customer is credited to the new order, and in case of overpayment, it is returned to the bank account from which the payment was made.
      2. The Customer can cancel their order by selecting the "cancel order" option available on the Electronic Order Form page.
    5. In case the Customer cancels the order, the Seller will refund the received payment within 3 business days. The refund will be made using the same payment method used by the Customer.
    6. The order execution time is from 1 to 10 business days from the date of conclusion of the contract.

§ 4. Payment

  1. The Online Store offers the possibility of payment in the form of prepayment, cash on delivery (with payment to the account after delivery). The option of payment with a deferred payment date is possible in situations individually agreed with the Seller.
  2. Payment for goods can be made in the manner selected when placing an order on the Electronic Order Form.
  3. Currently available payment methods in the form of prepayment in the Online Store are available at https://corsan.pl/pol-payments.html.

§ 5. Delivery

  1. On the Electronic Order Form, the Customer selects the delivery method by marking their choice.
  2. In case the Product is not received by the Customer, which will result in the return of the Product to the Seller - the Seller may withdraw from the sales contract, after prior notice to the Customer in an email provided in the purchase process to perform the contract. Withdrawal from the contract takes place by submitting a statement to the Customer in the form of an email.
  3. In the situation indicated in point 2, the Seller is obliged to immediately return the payment received from the Customer for the Product purchased by the Customer.
  4. Currently available delivery methods in the Online Store are available at https://corsan.pl/pol-delivery.html.

§ 6. Withdrawal from the Contract - Electronic Return Form

  1. A Consumer who has concluded a distance sales contract may withdraw from it within 14 days without giving any reason. In case of withdrawal from a distance sales contract - the contract is considered not concluded.
  2. The right to withdraw from the contract on the terms specified in paragraphs 6 and 7 of these Terms and Conditions also applies to an Individual Entrepreneur. Insofar as paragraphs 6 and 7 of these Terms and Conditions refer to a Consumer, this also means an Individual Entrepreneur.
  3. In case of withdrawal from the contract - the Consumer bears only the direct costs of returning the Product.
  4. The Consumer's statement must clearly express their intention to withdraw from the contract, in particular the Consumer can:
    1. use the electronic return form available on the Online Store page: https://corsan.pl/returns-open.php.
    2. withdraw from the contract using the withdrawal form, which is Annex No. 2 - by sending it to the address of the Seller's headquarters.
    3. The Seller will immediately confirm on a Durable Medium the fact of receiving the statement of withdrawal from the contract submitted in the manner indicated in subpoints 1 and 2.
  5. To meet the deadline, it is sufficient to send the statement before its expiration.
  6. The deadline for withdrawal from the contract begins:
    1. for a contract in the performance of which the Seller issues a thing, being obliged to transfer its ownership - from the moment the Consumer or a third party indicated by them, other than the carrier, takes possession of the Product, and in the case of a contract that:
      1. includes multiple things delivered separately, in batches or in parts - from the moment the Consumer takes possession of the last thing, batch or part;
      2. consists of regular delivery of things for a specified period - from the moment the Consumer takes possession of the first thing;
    2. for other contracts - from the date of conclusion of the contract.
  7. The form of the statement of withdrawal from the contract (Annex No. 2 to these Terms and Conditions) and information regarding the use of the right to withdraw from the contract (Annex No. 1 to these Terms and Conditions) are provided in electronic form.
  8. In case of withdrawal from a contract for the delivery of Digital Content or Digital Service, the Seller may prevent the Consumer from further using the Digital Content or Digital Service, in particular by preventing the Consumer from accessing the Digital Content or Digital Service.
  9. In case of withdrawal from a contract for the delivery of Digital Content or Digital Service, the Consumer is obliged to stop using this Digital Content or Digital Service and sharing it with third parties.
  10. The right to withdraw from a distance sales contract does not apply to contracts indicated in Article 38 of the Act of 30.05.2014 (Journal of Laws of 2019, item 134) on consumer rights, including Contracts:
    1. for the provision of services, for which the Consumer is obliged to pay a price, if the Seller has fully performed the service with the explicit and prior consent of the Consumer, who was informed before the commencement of the service that after the Seller's performance they will lose the right to withdraw from the contract and accepted this.
    2. in which the price or remuneration depends on fluctuations in the financial market, over which the entrepreneur has no control, and which may occur before the deadline for withdrawal from the contract;
    3. whose subject matter is a non-prefabricated thing, produced according to the Consumer's specifications or to meet their individualized needs;
    4. whose subject matter is a thing delivered in sealed packaging, which cannot be returned after opening the packaging due to health protection or hygiene reasons, if the packaging was opened after delivery;
    5. whose subject matter is audio or visual recordings or computer programs delivered in sealed packaging, if the packaging was opened after delivery;
    6. for the delivery of Digital Content not delivered on a material medium, for which the Consumer is obliged to pay a price, if the Seller has commenced the service with the explicit and prior consent of the Consumer, who was informed before the commencement of the service that after the Seller's performance they will lose the right to withdraw from the contract and accepted this;
    7. whose subject matter is a thing subject to rapid deterioration or having a short shelf life, and in which the subject matter is things that, after delivery, due to their nature, become inseparably connected with other things;
    8. for the delivery of newspapers, periodicals or magazines, except for a subscription contract;
    9. concluded through public auction;
    10. for the provision of services in the scope of accommodation, other than for residential purposes, transportation of things, car rental, catering, services related to leisure, entertainment, sports or cultural events, if the contract specifies the day or period of service provision;
    11. in which the subject matter is alcoholic beverages, the price of which was agreed upon when concluding the sales contract, and the delivery of which can only take place after 30 days and whose value depends on market fluctuations, over which the entrepreneur has no control;

§ 7. Consequences of Withdrawal from the Contract

  1. The Seller will, within 14 days of receiving the statement of withdrawal from the sales contract, return to the Consumer all payments made by them, including delivery costs corresponding to the cheapest delivery method offered by the Seller.
    1. The refund will be made using the same payment method used by the Consumer.
    2. If the Consumer uses the Electronic Return Form to exercise the right of withdrawal - the funds will be refunded by the selected method and to the bank account provided by the Consumer.
    3. If the Seller did not propose to collect the Product from the Consumer, they may withhold the refund of payments received from the Consumer until the Product is received back or the Consumer provides proof of its return, whichever occurs first.
  2. The Seller may propose to the Consumer that they collect the thing from them. However, if the Seller did not make such a proposal - the Consumer should return the thing to the Seller (or a person authorized by the Seller to collect it) immediately, but no later than 14 days from the day they withdrew from the contract. To meet the deadline, it is sufficient to return the thing before its expiration. The Product that the Consumer returns should be sent to the address of the Seller's headquarters.
  3. The Consumer is responsible for any decrease in the value of the Product resulting from its use in a manner exceeding what is necessary to determine the nature, characteristics and functioning of the Product.
  4. The Consumer cannot withdraw from the contract if the Digital Content or Digital Service is delivered in exchange for payment and the lack of conformity of the Digital Content or Digital Service with the contract is insignificant.
  5. The Seller may request the return of the material medium on which they delivered the Digital Content within 14 days of receiving the Consumer's statement of withdrawal from the contract. The Consumer returns the medium immediately and at the Seller's expense.
  6. The Seller is obliged to refund the price only in the part corresponding to the Digital Content or Digital Service that does not conform to the contract and the Digital Content or Digital Service whose delivery obligation has ceased as a result of withdrawal from the contract.

§ 8. Complaints

  1. A complaint regarding a defect in the Product or non-conformity of the Product with the concluded distance sales contract can be filed:
    1. through the Electronic Complaint Form;
    2. in writing to the address of the Seller's headquarters or by email to sklep@corsan.pl.
  2. In the complaint, you should specify the defect that, in your opinion, the Product has, your demands against the Seller, and if possible - document the defect and provide proof of purchase of the Product in the Online Store. The Seller is obliged to respond to the complaint within 14 days of its receipt. If they did not respond within the above period, the complaint is considered accepted. The Seller's response to the complaint is provided to the Buyer in writing or on a Durable Medium.
  3. The steps that the Buyer must take to file a complaint, including the method of delivering the complained Product to the Seller, are indicated at each stage in the Electronic Complaint Form.
  4. If the Seller considers the complaint justified: the costs of replacement, repair, including the cost of the shipment related to the complaint of the Product, are borne by the Seller.
  5. The Seller is responsible to the Consumer, as well as to the Individual Entrepreneur, for the non-conformity of the Product with the distance sales contract on the terms resulting from the Act of 30.05.2014 on consumer rights.
    1. The Seller is responsible for the non-conformity of the Product with the distance sales contract existing at the time of its delivery and revealed within two years from that time, unless the shelf life of the Product determined by the Seller is longer.
    2. The Seller will repair or replace the Product within 14 days of accepting the complaint. The costs of repair or replacement, including in particular the costs of postal fees, transportation, labor and materials, are borne by the Seller.
    3. The Consumer provides the Seller with the Product to be repaired or replaced. The Seller collects the Product at their own expense.
  6. The Seller is obliged to deliver Products free of defects and is responsible to the Entrepreneur for defects in the purchased Product on the terms specified in the Civil Code.
  7. The delivery of Digital Content or Digital Service to the Consumer or Individual Entrepreneur takes place on the terms resulting from the Act of 30.05.2014 on consumer rights.
    1. Digital Content is considered delivered at the moment when the Digital Content or the means that allows access to the Digital Content or downloading the Digital Content has been made available to the Consumer or to a physical or virtual device that the Consumer has chosen independently for this purpose, or when the Consumer or such device has gained access to it.
    2. A Digital Service is considered delivered at the moment when the Consumer or a physical or virtual device that the Consumer has chosen independently for this purpose has gained access to it.
    3. The Seller brings the Digital Content or Digital Service into conformity with the contract within 21 days from the moment the Seller was informed by the Consumer of the non-conformity with the contract, and without excessive inconvenience to the Consumer, taking into account their nature and the purpose for which they are used. The costs of bringing the Digital Content or Digital Service into conformity with the contract are borne by the Seller.

§ 9. Opinions about the Store and Products

  1. To ensure the best possible quality of services provided, we use the services of the eKomi portal (Trusted.pl), through which Customers can express their opinions about our store and purchased products.
  2. Opinions are given exclusively by transactional customers who express a desire to share their shopping experiences. Each customer receives an invitation to give an opinion in the form of an individual and one-time link, which refers to a given order and purchased products or service.
  3. The portal publishes both positive and negative opinions from transactional consumers. These opinions are accepted in accordance with the eKomi (Trusted.pl) regulations, which you can find here.
  4. The average store rating presented using eKomi (Trusted.pl) widgets is calculated based on all verified ratings from the last 12 months. The rating scale is 1-5 stars.

§ 10. Opinions

  1. An opinion regarding the service of an order or an opinion regarding a Product can be placed during a visit to the Online Store by clicking on the interface placed next to the Product or by clicking on the link placed in the email. Adding an Opinion is voluntary and free of charge. Within one order - the Customer has the opportunity to add the above Opinion only once.
  2. Within the above Opinion, the Customer can give a rating in the form of stars from 1 to 5 and add a verbal statement limited to 65535 characters.
  3. All Ratings are stored, and selected Ratings may be displayed publicly on the Online Store page, as well as on the websites https://zaufaneopinie.idosell.com and https://trustedreviews.idosell.com.
  4. The Seller does not verify Opinions for their origin from consumers who used or purchased the product. The Seller may detect and remove false content when identified.
  5. The Seller may publish selected Opinions regarding a given Product from their other online stores.
  6. The Seller does not change Opinions in terms of content or assigned stars.
  7. The Buyer is solely and independently responsible for the statement made within the Opinion. The Seller is entitled to remove the Opinion on the terms resulting from the law and these Terms and Conditions.
  8. It is not permissible to post content containing false information, misleading, vulgar, aggressive, offensive in nature or obviously considered inconsistent with good customs. It is also not permissible to post content of an illegal nature, infringing the rights of third parties, or constituting unfair competition.
  9. The Customer undertakes not to post content that contains links to external websites of a promotional or advertising nature or containing personal data of third parties.
  10. At the explicit request of the Customer, the content of the Opinion may be hidden from other users of the Store, but the assigned rating in the form of stars is included in the overall rating of the Store and the Product.

§ 11. Newsletter

  1. The service: E-mail Newsletter is provided by: Corsan, sklep@corsan.pl, NIP 7641569683, REGON 300088907. Address of the Seller's Headquarters: Magazynowa 9, 64-920 Piła.
  2. As part of the E-mail Newsletter service, information is sent via email to the email address provided by the User (email address) in the form of an electronic letter (email), hereinafter referred to as "Newsletter". The Newsletter service is provided free of charge for an indefinite period. The Newsletter contains information about the product offering offered by the online store and current promotions.
  3. By subscribing to the E-mail Newsletter, the User consents to the processing of their personal data in the scope of: email address for the purpose of sending the E-mail Newsletter by Corsan, NIP 7641569683, REGON 300088907, Magazynowa 9, 64-920 Piła.
    They know that their personal data will be stored until they withdraw their consent to process data for marketing purposes. They can withdraw the given consent at any time by sending an email to: sklep@corsan.pl. They know that they have the right to request access to personal data from the administrator, the right to correct, delete or restrict processing, the right to object to processing, as well as the right to data portability; they have the right to lodge a complaint with the UODO if justified that their personal data is processed by the administrator in violation of the General Data Protection Regulation of April 27, 2016. They are aware that providing personal data is voluntary, however, failure to provide data in the scope required by the administrator results in the inability to use the E-mail Newsletter service.

§ 12. Intellectual Property

  1. The Customer declares that they do not have any rights, including copyright or related rights, to the Opinions and statements posted by them, except for the right to use the Online Store in the manner specified in the Terms and Conditions. The Customer is not entitled to any recording, reproduction, disclosure, publication or dissemination of content, unless such authorization results from the law or the Terms and Conditions.
  2. The Customer is not entitled to any interference with the content, in particular is not entitled to interfere with the content, structure, form, graphics, mechanism of operation, or other elements of the Online Store.
  3. By posting Opinions in the Online Store, which constitute works within the meaning of the Act of 4.2.1994 on copyright and related rights - the Customer grants the Seller a non-exclusive, free and unlimited in time and territory license to use these works, including the right to grant sublicenses, which includes public disclosure of the work in such a way that anyone can access it at a place and time of their choice (Internet). The license is granted for all fields of exploitation known at the time of its granting, in particular for the following fields of exploitation:
    1. in the scope of recording and reproduction of the work by any technique - in particular printing, reprographic, magnetic recording, digital technique, i.e. using any techniques on any audiovisual or visual medium, in particular on audiovisual discs, CD discs, computer discs, in multimedia networks, including online and related online services, and reproduction, recording, use on the Internet, advertising, reproduction of recording in electronic form in computer memory and in internal and external networks,
    2. use of all or parts or any elements of the work with the possibility of making modifications resulting from the nature of a given internet medium - in all publications, in particular online, digital, in bulletins and information, independently or in combination with other works or fragments of works; use in whole or in part for the purpose of promotion and advertising, in particular in the form of audiovisual, audio, media advertising.
    3. in the scope of trade in the original or copies on which the work is recorded - introduction into circulation, lending, rental of the original or copies,
    4. in the scope of dissemination of the work in a manner other than specified above - public performance, exhibition, display, reproduction and broadcasting and rebroadcasting, as well as public disclosure of the work in such a way that anyone can access it at a place and time of their choice,
    5. use of works for promotional and marketing purposes;
  4. Deletion of the Account by the Customer or Opinion in accordance with Chapter 9 point 8 does not affect the validity of the above license.

§ 13. Final Provisions

  1. These Terms and Conditions are effective from 2025.04.03.
  2. In the event of modification or invalidation of any provision of these Terms and Conditions by a decision of a competent authority or court, the remaining provisions remain in force and bind the Seller and the Customer.
  3. The Seller reserves the right to amend these Terms and Conditions. All contracts concluded before the new Terms and Conditions come into force are performed on the basis of the Terms and Conditions that were in force on the date of conclusion of the contract.
  4. The law applicable to the resolution of all disputes related to the Terms and Conditions is Polish law. These disputes will be resolved by the competent territorial court. A Customer who is a Consumer may also use non-judicial methods of handling complaints and pursuing claims. All information regarding non-judicial methods of handling complaints and pursuing claims can be obtained on the website of the Office of Competition and Consumer Protection at: www.uokik.gov.pl. At the same time, we inform you that the indicated proceedings are voluntary and both parties must consent to them.
  5. Pursuant to Regulation (EU) No 524/2013 of the European Parliament and of the Council of May 21, 2013, we inform you that at the address http://ec.europa.eu/consumers/odr there is an online dispute resolution platform between consumers and entrepreneurs at the EU level (ODR platform). The ODR platform is a website with a comprehensive service point for consumers and entrepreneurs seeking non-judicial resolution of a dispute concerning contractual obligations arising from an online sales contract or a service provision contract.

§ 14. Annex 1 - Information on the Use of the Right to Withdraw from the Contract

  1. The right to withdraw from the contract on the following terms applies to the Consumer and Individual Entrepreneur.
    You have the right to withdraw from this contract within 14 days without giving any reason. The deadline for withdrawal from the contract expires after 14 days:
    1. in the case of a sales contract from the day you took possession of the thing or the day a third party other than the carrier and indicated by you took possession of the thing;
    2. in the case of a contract obligating to transfer ownership of multiple things delivered separately from the day you took possession of the last thing or the day a third party other than the carrier and indicated by you took possession of the last thing;
    3. in the case of a contract obligating to transfer ownership of a thing delivered in batches or in parts from the day you took possession of the last batch or part or the day a third party other than the carrier and indicated by you took possession of the last batch or part;
    4. in the case of contracts for regular delivery of things for a specified period from the day you took possession of the first thing or the day a third party other than the carrier and indicated by you took possession of the first thing;
    5. in the case of contracts whose subject matter is the delivery of services or digital content not delivered on a material medium - from the date of conclusion of the contract.
  2. To exercise the right to withdraw from the contract, you must inform us, i.e.: Corsan sp. z o.o., Magazynowa 9, 64-920 Piła, tel. , sklep@corsan.pl of your decision to withdraw from this contract by means of an unambiguous statement (for example, a letter sent by mail, fax or email).
  3. You can use a sample withdrawal form, but it is not mandatory.
  4. You can also fill out the Electronic Return Form available on the Online Store page: https://corsan.pl/returns-open.php. If you use this option, we will immediately send you confirmation of receipt of the information about withdrawal from the contract on a durable medium.
  5. To meet the deadline for withdrawal from the contract, it is sufficient that you send the information regarding the exercise of your right to withdraw from the contract before the deadline for withdrawal from the contract expires.
  6. In case of withdrawal from this contract, we will return to you all payments received from you, including the cost of delivering the thing (except for additional costs resulting from your choice of a delivery method other than the cheapest ordinary delivery method offered by us), immediately, and in any case no later than 14 days from the day we were informed of your decision to exercise the right to withdraw from this contract. We will refund the payment using the same payment methods you used in the original transaction, unless you have expressly agreed to a different solution.
  7. In the case of contracts obligating to transfer ownership of a thing, in which we did not propose to collect the Product in case of withdrawal from the contract - we may withhold the refund of payment until we receive the thing back or until you provide us with proof of its return, whichever occurs first.
  8. Please return the thing to: Corsan sp. z o.o., Magazynowa 9, 64-920 Piła immediately, and in any case no later than 14 days from the day you informed us of your withdrawal from this contract. The deadline is met if you return the thing before the 14-day deadline expires. You will have to bear the direct costs of returning the thing.
  9. Due to the weight and size of the Product, in case of withdrawal from the contract - returning the Product may involve higher costs than a regular postal shipment. In case you want to use courier services, it may be necessary to send the shipment on a pallet, which is more expensive than a regular postal shipment.

§ 15. Annex 2 - Sample Withdrawal Form